Extherminate™ SafeHeat Kit Instructions

Prior to Arrival

  1. Please refer to the Heat Sensitive Checklist to prepare the room.
  2. Use a drawer or books to create a space between the box spring and the mattress. (This ensures that heat gets into the mattress and box spring and kills any bed bugs or eggs that may be living there).
  3. Pull away and unplug your stove/oven or dryer (this power outlet will be required to use the heater).
  4. The extherminate™ safeHeat kit has a maximum room size capacity of approximately 250-300 square feet. Anything larger then either more heaters are required or the room must be divided into 250-300 square foot rooms. This can be done using plastic poly and duct tape

Set-up and Treatment

  1. Place the extherminate™ safeHeat kit in the middle of the room being treated. Close to the bed, if there is one. MAKE SURE THE AREA AROUND THE extherminate™ safeHeat kit IS CLEAR OF ANY MATERIALS AND DO NOT PILE STUFF ON TOP OR AROUND IT!
  2. Open the lid and leave it open while operating.
  3. Plug the black cord into either the stove/oven or dryer outlet, depending on which one was ordered. Make sure the breaker is turned on inside the black power box attached to the cord.
  4. Press the green start button.
  5. Leave the lid on the heater open.
  6. Close the door to the room.
  7. Leave in the room for 24hours checking periodically. You can see the actual room temperature by reading the display of the thermostat inside the heater.
  8. The heater is set to 60 Celsius, but only 50 Celsius is needed to successfully kill all stages of bed bugs.
  9. Press stop and repeat the process in next room.

Pack up and ship

  1. Press stop and let cool for 15 minutes
  2. Unplug the black cord and power box. Roll up in approximately 1.5 foot diameter loops so it fits back in the heater.
  3. Place the power box and cord back into the box and close the lid. Lid must be closed all the way, you will hear a click.
  4. Take the return shipping label in the envelop, open the ziplock bag on the back of the heater, remove the old label, then place your new return label inside with the bar code facing out. If the old ziplock bag is damaged, please remove it and put a new one on. There should be one in the envelope. Make sure you remove the old label or it will just get shipped back to your house. Call Fedex at 1-800-463-3339 to let them know it’s ready for pick up. It has already been paid. There is a pin # at the bottom of the return label.
  5. Call us toll free at 1-844-411-2657 for any further questions or problems.

Heat Sensitive List

Please remove from the treatment area the following items:

  • Plants (real & silk)
  •  Candles, wax, crayons, lipstick and other meltable cosmetics
  •  Medicines and vitamins
  •  Aerosol cans, fire extinguishers, lighters and other combustible items
  •  Oil paintings and acrylic paintings.
  •  Densely packed closets should be de-cluttered prior to treatment
  •  Fresh fruits and vegetables, chocolates, carbonated beverages, wines (remove from adjacent areas also), liquors, vitamins, medicines, and artificial sweeteners. In lieu of removal, small items may be placed in a refrigerator
  • Vinyl Shutters
  • Antique furniture with finish or fragile glue points
  • Remove pictures / mirrors from walls. Plastic picture frames and glued corner pictures are high risk for heat damage.
  • Vinyl records. Record jackets should be left in for treatment.
  • All clothes, bedding, etc must be hung up or dried at the highest heat setting for 30 min, bagged and sealed, prior to treatment
  • Tape corners and ends of laminate furniture with painters tape.
  • Musical instruments – cases should be left in for treatment.
  • Take down vinyl blinds and place outside in a safe place. Inspect for bed bugs prior to re-installation.

It is the owner’s or agent’s responsibility to deal with the following items: Fire sprinklers and heat sensors and any laminate furniture e.g. “IKEA Furniture”, vinyl floor tiles, possible heat sensitive items. Laminate finishes (IKEA style furniture) can be quite heat sensitive. In cases where the glue fails on furniture, we will not be responsible. Repair is simple with glue and painters tape. We ask that you use painters green tape to tape the corners and ends of any laminate finishes.

Remove smoke detectors and shut down any alarm systems

Carefully inspect and wash / disinfect with rubbing alcohol anything that you are bringing back into your home that was not treated. If it’s not necessary to bring the items back into the house it’s advised that you store the items for a minimum of 18 months prior to safely re-introducing them to your home.

What Our Clients Say About Us

Hi Steve, thanks for your help… We are local landlords and had two properties next door to each other in a townhouse complex where we had an incident of bed bugs. I called Steve and he was most helpful in providing information on bed bugs and the service his company were able to provide. We used the one room heater system. Steve delivered the equipment and patiently went through the set up and use of the heater with my self and my tenant. We were able to heat the rooms to well above 50 degrees. My tenants have not had further bites and we are hopeful the we have eliminated our problem. We would not hesitate to call Steve again in the future. I thought the price was reasonable for the assurance that heat is a very effective method of clean up. Thanks Steve for your time and for your expertise! Have a good day Steve and hoping we do not have to see you again real soon! LOL

Anonymous in Airdrie, Alberta

After finding bite marks of what we thought were from bed bugs, we contacted You Kill Bed Bugs inquiring about their services. They responded promptly answering all of our questions as well as providing insight into where the bugs may have come from and where in the house they were potentially living. They put us in contact with a bed bug sniffing dog to ensure bed bugs actually were in the home as to not treat unnecessarily. When bed bugs were discovered they were able to provide their services within the week. Documentation around the heat treatment was provided including preparation of the home. they arrived in the morning and worked around our schedule. We appreciated that Steve and Shaun were very discrete and didn’t arrive in a van with giant bed bugs on the side of it. They thoroughly inspected to ensure that we did not miss anything that would be damaged by the heat treatment. The heat treatment worked well and our bed bug concerns are now gone. We are no longer being bitten in the night. Follow up phone calls were made right after the treatment as well as a month later. We always felt well informed regarding what they were doing to and in our home. Thanks for the great service.

G and E in Edmonton

We were very impressed with the simplicity of the equipment and how easy it is to use it all by ourselves. As regards to the total effectiveness of the whole system, only time will tell. Steve is a great guy who gladly answered all of our questions. Thanks a lot!

Peter Kaul in Calgary, Alberta

Hi Bed bug kill… We had a problem of bed bugs, came with our tenants in the basement. I used the heating system and they are gone. O think the heating system is the only way to kill them. Thanks

Adeel in Edmonton, Alberta

Thank you very much. It was very easy and the equipment was light and easy to move around. Excellent customer service. He showed us how to use it and was very polite. The cost was good not too expensive. Thanks again

Ikram H in Edmonton, Alberta

Steve was very professional, knowledgeable, accommodating, and pleasant to work with. Set up of their heat system was a snap and did the job! I would recommend We Kill Bed bugs.

Tyson in Calgary, Alberta

Steve, we appreciate your help in this trying situation. Now I can sit on my couch without being attacked by a bed bug.

Anonymous in Calgary, Alberta
First of all I would like to say thank you to Steve he was very helpful very educating and if you're up to the task it's not very difficult and you get to save money, so far so good as long as you follow instructions.
It's as easy as 123 and they're dead so thank you I would definitely recommend you guys.
Once again thank you Luis

Recently our family and friends came back from traveling in Alberta where we discovered that one of our party found a bed big in her bed. We took precautions when we returned to our home but felt there were some signs of bed bugs. I was looking for an effective, eco-friendly system to clean my home with out using pesticides. I looked in the yellow pages after doing some research on the internet and found a company called You Kill Bed Bugs. We live in a small town some distance form Edmonton, but this company was more than co-operative in helping us with a take home system to meet our needs. They met me on the outskirts of the city with a portable heater and fan unit that could easily be transported to our home with 100 feet of power cords. A friendly young man thoroughly explained the equipment and how to use it. Wow, what and easy, effective machine. I felt confident that this heat method was doing it’s job to prevent any spread of an infestation. it was easily moved from room to room, following the instructions that were sent to me by email. Knowing how important it is to have a method which could penetrate into the hard to get cracks and corners, relieved any fears that some bugs or larva may be missed. With a growing concern in this country of bed bug contamination, I feel that this company and its safe effective system are the way to go. i would be sure to use this company again.

The Louis’s near Edmonton, Alberta

Excellent fast and reliable service. Steve was great at explaining how the product works. Will recommend.

Imran N in Calgary, Alberta

I am writing to testify that You Kill bed bugs had helped us a lot in eliminating bed bugs in our home. Before, we had so many bed bug bits, we thought it was an allergy until we went to a family doctor and confirmed to us that is was bed bug bites. We can’t sleep all night and we move from different areas of the house to sleep and get there is a lot of itchy bites in the morning. Until we learned about You Kill bedbugs they were so helpful teaching us where bed bugs come form. After the treatment in our home, we feel so relaxed everyday, very happy, joyful and always looking forward to sleep at night because nothing bother us anymore. We strongly recommend You Kill Bedbugs.

Sincerely Ahaliza R in Calgary, Alberta

What a relief to find something that is not chemical toxic. I handled the heating of my bedrooms by myself. This allowed me to work at my own pace. My contact Steve was polite and informative. I am very happy with everything.

Kathy in Calgary, Alberta

Hello Steve,

Thank you very much for The DIY SAFEHEAT KIT. I'm very sensitive to any chemicals and the SAFEHEATER really worked well. There was a big learning curve and rechecking that we had followed the protocol completely. However, we believe we are completely free of all bed bugs now.

We bought mattress covers for mattress and box spring. We invested in the INTERCEPTERS to catch the bugs if any are left. We even had a DETECTOR DOG UNIT come and check and we have no bugs. These things have brought us further peace of mind.

Thanks again,
Barry

AFTER PURCHASING THE BED BUG MACHINE IN 2014 WE HAVE APPROX 1262 HRS ON THE MACHINE. WE HAVE DONE A TOTAL OF 40 TREATMENTS ON INDIVIDUAL ROOMS WITH THE MACHINE. TO DATE I AM ESTIMATING THAT IT HAS SAVED OUR AGENCY ABOUT $10,000 IN EXTERMINATOR FEES. WE HAVE GREATLY BENEFITED FROM HAVING THE MACHINE, AND MANY OTHER AGENCIES IN THE COMMUNITY INQUIRED AS TO HOW WE KEEP ON TOP OF THE BED BUG SITUATION. AND WE HIGHLY RECOMMEND THAT THEY GET IN TOUCH WITH YOU TO GET A MACHINE FOR THEIR BUILDINGS. THANKS A LOT

We needed to do a second treatment, but other than that, everything went great, we don't seem to have any more issues, but we'll keep an eye out.
Christopher
We first called the exterminator.  It was more expensive not at all effective. Not to mention the turmoil it created.
With You kill, it was easy and effective. We did bring the machine back once because they appeared to find refuge in an old couch. We threw it away.
At this point we are still watching for them and probably always will. It was a horrendous experience having bed bugs.
My only suggestion is to give out a broucher with the machine giving info and tips for dealing with the bugs.
When you have bed bugs, it is comforting to get a little advice.

You Kill Bedbugs was great. They came over right away and the heaters were super easy to use and effective. We haven’t had any problems since they came over

Anonymous in Edmonton, Alberta

I am glad You Kill Bedbugs was able to rent me their kit on such short notice. I was able to operate it without any trouble and everything worked great. I’m hoping that heating my bedroom/bathroom was enough to eliminate all the bugs. It sure was a lot cheaper than doing the whole house, so I’m glad the heating kit was an option.

Cherie D in Edmonton, Alberta

When my tenants told me about the bed bugs they found in my rented condo I researched the internet and found the website of You Kill Bed Bugs. I contacted them and they explained how to get rid of bed bugs and how to put two-sided carpet tape around the perimeter to see if any were coming into the condo from adjoining units. I was able to use the heater and fan to heat the condo rooms to 55C which would kill the bugs and the eggs at the same time. This is much easier than using a chemical spray which could be harmful to persons residing in the rooms. The chemical treatment requires further spraying after the first treatment to be sure all the bugs hatched from eggs previously laid have be killed. It has been four days since I used the heat kit. To date we have not seen any bugs.

M.D. in Edmonton, Alberta

We were surprised at how simple the process was and thrilled that we could do it ourselves.

Susan in Edmonton, Alberta

The service I got from Steve was really appreciated. He was thorough and explained everything really well. There’s no more bed bugs.

Sierra in Calgary, Alberta

Once we realized what we were dealing with at our house, we did a lot of research to find out what to do about the situation. All the research we saw indicated that heat was the best solution, with much less likelihood of a re-infestation than with chemicals. I contacted You Kill Bedbugs for help. They were great and best of all, they solved the problem completely. Now several months later, we’re still all clear. A hearty recommendation form northwest Calgary!

S.W. in Calgary, Alberta

I used You Kill bed bugs in December 2012. the service delivery guy was quite close to the time arranged and the equipment did not take too long to set up. Prepping your house or apartment can be time consuming though, so please keep that in mind when scheduling the delivery of the equipment. Treating the bedroom was a breeze as I could just shut the door and check the temperature sporadically. The living room, however, was a different story as I have an open concept apartment and I couldn’t get the temperature to heat up enough. I decided to jack up the heat in the apartment and that got the temperature above 47 degrees Celsius. I am not 100% convinced my problem has been solved but I am praying heat treating has worked. Best of luck!

Melissa in Edmonton, Alberta

Thanks Steve. The process was easy and the service great. I was happy to avoid the use of chemicals. Lots of information was provided and all of my questions answered. I would definitely recommend this service to anybody.

Stacey in Calgary, Alberta

Hello. We scoured the Net for all kinds of options and found yours to be the best priced option with great reviews. Additionally, the machine was easy to set up and use. The pre-operating video and preps were very thorough and detailed. Nobody wants to spend $500/=, but if it got rid of the problem, then it was worth every cent! Nobody, should go through this problem...but life happens. Importantly, your product worked and your customer service was excellent! Thanks Steve and Company!!

PS. Don't take this personally, but we hope NEVER to need your services again....lol

We had very good service from You Kill Bedbugs ltd. They were timely in bringing the equipment and very helpful.The process and equipment was very easy to use and there was no damage caused.

Vana in Edmonton, Alberta

This was a very simple system to set up and use even if it was a little hard to move from room to room in the house. The cables were bulky as well but the stove box worked great. The heat was amazing in the room and I had no fear of anything being turned to char. The pre-use instructions were also very helpful in making sure I didn’t have any damage to my stuff. Thanks for the easy remedy!

Dorothy Z. in Edmonton, Alberta.

I came to you dealing with bedbugs for the forth time in less than a year. On the previous occurrences I used chemical treatments to get rid of them. This made it difficult and expensive as my children and their pets as well as myself had to vacate our home. I hopped onto the internet to once again look for a solution to rid myself of this inferno bug, when I came across You Kill Bedbugs by using heat. I clicked onto the web page and began reading about how heat kills bed bugs and their eggs beyond 47 degrees Celsius. I called right away to book an appointment. With the use of a portable heater and fan I was able to heat each room in my home to around 50-60 degrees Celsius. I didn’t have to remove my children or their pets but rather avoid the rooms being treated. I feel more confident in the heat treatment then the chemical treatment and I can rest easier knowing that I may actually be rid of these persistent bugs once and for all.

Anonymous in Airdrie, Alberta

This is in reference to the rental of your heater for the infestation of bed bugs at my parents apartment in Medicine Hat. We really appreciated your knowledge and willingness to help us. The heater was turned on Saturday noon and was not turned off until the following Saturday. Once the heat stabilized and reached the 50 degrees it did not quit once and kept the heat at that steady degrees. It was a God send for us and our parents and we felt reassured it really did the job you said it would do. Thank you for your services and full Kindness.

Roger & Noella L in Medicine Hat, Alberta

This Company is awesome. Steve was very helpful, and getting the equipment was easy. The treatment worked so far and wasn't hard to do. I would recommend this company(You Kill Bedbugs Ltd.) any day.

Anonymous in Sundre, Alberta

I would have liked a little more time with the technician to better understand the process. We didn’t realize what the power requirements were. Our stove and dryer are both gas so we didn’t have the right outlets. It took several hours to find a combination of outlets that didn’t blow the breakers. We did get it worked out eventually with a call to the technician, but it was a frustrating start. I can see how this system would be very manageable for an aprtment or a small bungalow, but in our 1600 sqft two story it was difficult. That being said if it worked I will be thrilled. And it did!

Paul D in Edmonton, Alberta

Hey, just an email to say that as of yet we have not found any damages that what we talked about. Or bugs!!

Miranda in Calgary, Alberta

We had an infestation of bed bugs in our apartment blocks and used Extherminate Safe Heat Kits in our building. Using the heating units we were able to bring the suite temperatures up to 130 degrees Fahrenheit in a couple of hours and the heaters are setup to kick off automatically at 130 degrees so you just set them up and let them go. We heated the apartments at the temperature for 3 hours, as we didn’t want to have to come back and do this again. The units heated the rooms as well as the walls to temperature. Thanks for the help in showing us how easy it is find and kill the little buggers.

Ty Oler, Palm Springs Investments in Lethbridge, Alberta

You Kill Bedbugs provided a good service. They explain how the equipment works and also give you extra tips for effective treatment! The equipment is solid, it heats up the room to over 50 degrees celsius. At this moment, 2 days after the treatment the biting stopped.

K.K. in Calgary, Alberta

You Kill Bedbugs saved us! They were efficient, knowledgeable, and fast! We needed immediate action for our problem and were so relieved once the heaters started. All the advise with the carpet tape was so helpful and it was easy and chemical free. Than you so much.

Katie in Calgary, Alberta

Bed bugs have been identified as a big concern in Calgary. We had suffered for a few months before using the services of You Kill Bedbugs. I was not aware of the different options and services. I like the service because the use of chemicals and pesticides are not a necessity. The use of their heat equipment was simple and very safe for the house environment. I will definitely recommend this service for the company. Thank you again for the effective result on the elimination of the bed bugs.

Karla in Calgary, Alberta

Very pleased with the service and professionalism provided. It proved very effective and helpful in taking care of my bed bug bug infestation. Would recommend to others without hesitation.

Steve & Lisa L in Calgary, Alberta

Many thanks, We will recommend Steve with You Kill Bedbugs to whomever we know to have a nightmare problem as we did. Thanks a Bill!

Anonymous in Calgary, Alberta

U might find this hard to believe, but our bed bug experience was a pleasant one! Not from the bed bugs of course haha, but dealing with Steve at You Kill Bed Bugs. We never thought this would happen to us or even knew what bed bugs were. We were shocked and embarrassed but Steve assured us that this can and does happen to anyone, regardless of how careful and clean u think u are. After some education in bed bugs and on our easy to use heat treatments, we were cured and will now be forever grateful to Steve and company to be rid of our problem. Thank you!

Elias in Calgary, Alberta

A small note does not reflect how much we appreciate your service. To highlight a few things that we absolutely love is 1: Discretion and arriving in an unmarked vehicle. No advertising helps to maintain myself in the community 2: Time, Thank you for arriving on a Sunday 3: Flexability and understanding are some additional strenghts of yours

Anonymous in Airdrie, Alberta

The heat method is more friendly than chemical use.

Caroline D in Edmonton, Alberta

The service was easy to use and set up. Once in place didn’t have to constantly check to see if it was working. I would recommend to anyone with a bedbugs problem

Anonymous in Calgary, Alberta

These guys, You Kill Bedbugs, are hands down the best service available for killing bed bugs in Calgary. Their machines are very easy to use, and very light to move. The guy Steve is very friendly and explained us everything. I will recommend everyone to call you kill bed bugs if you have bedbugs problem as they are the best. Thanks a lot for your help!

Hasan in Calgary, Alberta
Thank you, thank you, thank you.  They are gone. The machine was easy to use.  Easy to move and did the trick
I did forget to move a small ikea table and had to use some glue and the candle forgotten in a corner is a melted misshapen blob.
I am so grateful you let me keep it for a couple of days longer. My husband moving from his bed to every other bed in the house made more work.
And I’m pretty sure I will never find everything I moved, again.
Thanks again

Steve was very helpful, knowledgeable, and professional. We are very happy with our experience with You Kill Bedbugs Ltd. We rented the heat kit for 1 week and did the treatment ourselves, and it was successful. We can sleep peacefully knowing that all stages of the bed bugs were killed by the heat. I will recommend this company to everyone that has the misfortune of having bed bugs.

Danielle W in Calgary, Alberta

We found You Kill bedbugs on the internet and found it the most reasonable price of all the bed bug exterminators that we looked into. They also have the best guarantee of six months instead of the standard two months. The machine was easy to use and transport in our van. There was one day, 4 days into the treatment, where it stopped working. Steve was able to walk me through trouble shooting options until it worked again and even gave me a couple extra days for the time lost while it was down. He was very professional and responded quickly to my concerns. We have not seen any bed bugs since the treatment. All my research pointed to the fact that heat is the most effective bed bug killing option and safest for our children’s and our own health. I am so grateful to be able to sleep peacefully again…something I have not done since we found these bugs! Thank you so much for your help to rid our house of these pests!

Jenni I in Calgary, Alberta

The exterminators brought in two devices that killed the bed bugs that were extremely bad in the 2 rooms. It was successful! Thank You

Heather W. in Edmonton, Alberta

At the end of July, 2011 You Kill Bedbugs heat treated me house and I’m enormously relived to report there have been no bedbug sightings since. They advised what items should be removed from the house. There were no problems. In addition both Steve and Shaun were well informed and pleasant to deal with.

Barbara in Calgary, Alberta

The heat treatment that You Kill Bed bugs offers is definitely the way to go for getting rid of bed bugs. The people are very friendly and give you lots of extra tips and facts to help make the set up and treatment easier. The equipment is kept clean and organized and easy to handle. The information guide that comes with it lists all the items that needs to be removed form the room before beginning which is a super big help in saving those items you don’t want damaged. They also give you a handheld inferred thermometer which makes testing the room temperature a piece of cake. Since the treatment and making sure all the laundry was properly handled and cleaned before re entering the room we have had no problems since. The mission was a success! Thank you Shaun and all the members of You Kill Bed bugs Ltd. for helping save my house from this pests.

Anonymous in Edmonton, Alberta

I want to give you a 5 star can't seem to get into google anyway your product is excellent easy to use I am 80 years young  I had no problem using it so far so good I am bed dug free yes I would use you again thank you again Ruth