Extherminate™ SafeHeat Kit Instructions

Prior to Arrival

  1. Please refer to the Heat Sensitive Checklist to prepare the room.
  2. Use a drawer or books to create a space between the box spring and the mattress. (This ensures that heat gets into the mattress and box spring and kills any bed bugs or eggs that may be living there).
  3. Pull away and unplug your stove/oven or dryer (this power outlet will be required to use the heater).
  4. The extherminate™ safeHeat kit has a maximum room size capacity of approximately 250-300 square feet. Anything larger then either more heaters are required or the room must be divided into 250-300 square foot rooms. This can be done using plastic poly and duct tape

Set-up and Treatment

  1. Place the extherminate™ safeHeat kit in the middle of the room being treated. Close to the bed, if there is one. MAKE SURE THE AREA AROUND THE extherminate™ safeHeat kit IS CLEAR OF ANY MATERIALS AND DO NOT PILE STUFF ON TOP OR AROUND IT!
  2. Open the lid and leave it open while operating.
  3. Plug the black cord into either the stove/oven or dryer outlet, depending on which one was ordered. Make sure the breaker is turned on inside the black power box attached to the cord.
  4. Press the green start button.
  5. Leave the lid on the heater open.
  6. Close the door to the room.
  7. Leave in the room for 24hours checking periodically. You can see the actual room temperature by reading the display of the thermostat inside the heater.
  8. The heater is set to 60 Celsius, but only 50 Celsius is needed to successfully kill all stages of bed bugs.
  9. Press stop and repeat the process in next room.

Pack up and ship

  1. Press stop and let cool for 15 minutes
  2. Unplug the black cord and power box. Roll up in approximately 1.5 foot diameter loops so it fits back in the heater.
  3. Place the power box and cord back into the box and close the lid. Lid must be closed all the way, you will hear a click.
  4. Take the return shipping label in the envelop, open the ziplock bag on the back of the heater, remove the old label, then place your new return label inside with the bar code facing out. If the old ziplock bag is damaged, please remove it and put a new one on. There should be one in the envelope. Make sure you remove the old label or it will just get shipped back to your house. Call Fedex at 1-800-463-3339 to let them know it’s ready for pick up. It has already been paid. There is a pin # at the bottom of the return label.
  5. Call us toll free at 1-844-411-2657 for any further questions or problems.

Heat Sensitive List

Please remove from the treatment area the following items:

  • Plants (real & silk)
  •  Candles, wax, crayons, lipstick and other meltable cosmetics
  •  Medicines and vitamins
  •  Aerosol cans, fire extinguishers, lighters and other combustible items
  •  Oil paintings and acrylic paintings.
  •  Densely packed closets should be de-cluttered prior to treatment
  •  Fresh fruits and vegetables, chocolates, carbonated beverages, wines (remove from adjacent areas also), liquors, vitamins, medicines, and artificial sweeteners. In lieu of removal, small items may be placed in a refrigerator
  • Vinyl Shutters
  • Antique furniture with finish or fragile glue points
  • Remove pictures / mirrors from walls. Plastic picture frames and glued corner pictures are high risk for heat damage.
  • Vinyl records. Record jackets should be left in for treatment.
  • All clothes, bedding, etc must be hung up or dried at the highest heat setting for 30 min, bagged and sealed, prior to treatment
  • Tape corners and ends of laminate furniture with painters tape.
  • Musical instruments – cases should be left in for treatment.
  • Take down vinyl blinds and place outside in a safe place. Inspect for bed bugs prior to re-installation.

It is the owner’s or agent’s responsibility to deal with the following items: Fire sprinklers and heat sensors and any laminate furniture e.g. “IKEA Furniture”, vinyl floor tiles, possible heat sensitive items. Laminate finishes (IKEA style furniture) can be quite heat sensitive. In cases where the glue fails on furniture, we will not be responsible. Repair is simple with glue and painters tape. We ask that you use painters green tape to tape the corners and ends of any laminate finishes.

Remove smoke detectors and shut down any alarm systems

Carefully inspect and wash / disinfect with rubbing alcohol anything that you are bringing back into your home that was not treated. If it’s not necessary to bring the items back into the house it’s advised that you store the items for a minimum of 18 months prior to safely re-introducing them to your home.

What Our Clients Say About Us

The service was easy to use and set up. Once in place didn’t have to constantly check to see if it was working. I would recommend to anyone with a bedbugs problem

Anonymous in Calgary, Alberta
Hey Steve,
As far as I can tell, the heat treatment seems to have killed them all. I cleaned everything up and have been inspecting constantly. No signs of them and no bites on me. I still get the creepy crawly feelings, but that's just me thinking about them.
I very much appreciated your help and diligence with this awful problem!
Thanks, Dean

A small note does not reflect how much we appreciate your service. To highlight a few things that we absolutely love is 1: Discretion and arriving in an unmarked vehicle. No advertising helps to maintain myself in the community 2: Time, Thank you for arriving on a Sunday 3: Flexability and understanding are some additional strenghts of yours

Anonymous in Airdrie, Alberta

Thank you very much. It was very easy and the equipment was light and easy to move around. Excellent customer service. He showed us how to use it and was very polite. The cost was good not too expensive. Thanks again

Ikram H in Edmonton, Alberta

I want to give you a 5 star can't seem to get into google anyway your product is excellent easy to use I am 80 years young  I had no problem using it so far so good I am bed dug free yes I would use you again thank you again Ruth

Just submitting a testimony for our recent heat treatment for bed bugs. We had a problem at our previous apartment which unfortunately moved into our new apartment with us. We had You Kill Bedbugs come in right away to handle the problem. they were quick to set up, through with instruction, and the treatment was easy to handle once the technician left. We have been bedbug free for a week now thanks to this heat treatment. Highly recommended! Thanks very much

Anonymous in Edmonton, Alberta

The service I got from Steve was really appreciated. He was thorough and explained everything really well. There’s no more bed bugs.

Sierra in Calgary, Alberta

We had a bed bug problem for several months before we realized what it was. We didn’t want to do a chemical treatment as I was 8 months pregnant, so we found a company that used natural cedar soap. After three unsuccessful treatments we looked into other options and came across You Kill Bed Bugs. The owner is helpful and knowledgeable. He was able to drop off the equipment to us within 2 days of calling him. He set everything up and made sure we knew how to operate it. Here’s to hoping we’re bed bug-free forever! We would recommend this service to anyone.

C.D. in Calgary, Alberta

U might find this hard to believe, but our bed bug experience was a pleasant one! Not from the bed bugs of course haha, but dealing with Steve at You Kill Bed Bugs. We never thought this would happen to us or even knew what bed bugs were. We were shocked and embarrassed but Steve assured us that this can and does happen to anyone, regardless of how careful and clean u think u are. After some education in bed bugs and on our easy to use heat treatments, we were cured and will now be forever grateful to Steve and company to be rid of our problem. Thank you!

Elias in Calgary, Alberta

Steve was very helpful, knowledgeable, and professional. We are very happy with our experience with You Kill Bedbugs Ltd. We rented the heat kit for 1 week and did the treatment ourselves, and it was successful. We can sleep peacefully knowing that all stages of the bed bugs were killed by the heat. I will recommend this company to everyone that has the misfortune of having bed bugs.

Danielle W in Calgary, Alberta

I am glad You Kill Bedbugs was able to rent me their kit on such short notice. I was able to operate it without any trouble and everything worked great. I’m hoping that heating my bedroom/bathroom was enough to eliminate all the bugs. It sure was a lot cheaper than doing the whole house, so I’m glad the heating kit was an option.

Cherie D in Edmonton, Alberta

You Kill Bed Bugs Ltd methods truly work. This is the second time using the company at different locations and the heaters performed well. They got rid of all the bed bugs. Thanks again.

Fred in Edmonton, Alberta

We just want to thank the guys from You Kill Bed Bugs for the services that they provided for our rental property bed bug problem. The heat kit worked exactly the way they explained and we are happy with the job.

Ray & Pam in Edmonton, Alberta

I would have liked a little more time with the technician to better understand the process. We didn’t realize what the power requirements were. Our stove and dryer are both gas so we didn’t have the right outlets. It took several hours to find a combination of outlets that didn’t blow the breakers. We did get it worked out eventually with a call to the technician, but it was a frustrating start. I can see how this system would be very manageable for an aprtment or a small bungalow, but in our 1600 sqft two story it was difficult. That being said if it worked I will be thrilled. And it did!

Paul D in Edmonton, Alberta

This is in reference to the rental of your heater for the infestation of bed bugs at my parents apartment in Medicine Hat. We really appreciated your knowledge and willingness to help us. The heater was turned on Saturday noon and was not turned off until the following Saturday. Once the heat stabilized and reached the 50 degrees it did not quit once and kept the heat at that steady degrees. It was a God send for us and our parents and we felt reassured it really did the job you said it would do. Thank you for your services and full Kindness.

Roger & Noella L in Medicine Hat, Alberta

Hello. We scoured the Net for all kinds of options and found yours to be the best priced option with great reviews. Additionally, the machine was easy to set up and use. The pre-operating video and preps were very thorough and detailed. Nobody wants to spend $500/=, but if it got rid of the problem, then it was worth every cent! Nobody, should go through this problem...but life happens. Importantly, your product worked and your customer service was excellent! Thanks Steve and Company!!

PS. Don't take this personally, but we hope NEVER to need your services again....lol

This letter is to be used as a recommendation for the company You Kill Bedbugs Ltd. This was our first and hopeful last experience with bed bugs. You kill bed bugs and Steve were both professional and reassuring. From the moment of our call, their main concern was how best to rid our home of these pests and also what would give us the best peace of mind. All of the options were clearly explained and any questions were promptly addressed. If this problem ever arose again, my first and only call would be to You Kill Bed Bugs!

Eva P in Calgary, Alberta

Recently our family and friends came back from traveling in Alberta where we discovered that one of our party found a bed big in her bed. We took precautions when we returned to our home but felt there were some signs of bed bugs. I was looking for an effective, eco-friendly system to clean my home with out using pesticides. I looked in the yellow pages after doing some research on the internet and found a company called You Kill Bed Bugs. We live in a small town some distance form Edmonton, but this company was more than co-operative in helping us with a take home system to meet our needs. They met me on the outskirts of the city with a portable heater and fan unit that could easily be transported to our home with 100 feet of power cords. A friendly young man thoroughly explained the equipment and how to use it. Wow, what and easy, effective machine. I felt confident that this heat method was doing it’s job to prevent any spread of an infestation. it was easily moved from room to room, following the instructions that were sent to me by email. Knowing how important it is to have a method which could penetrate into the hard to get cracks and corners, relieved any fears that some bugs or larva may be missed. With a growing concern in this country of bed bug contamination, I feel that this company and its safe effective system are the way to go. i would be sure to use this company again.

The Louis’s near Edmonton, Alberta

You Kill Bedbugs provided a good service. They explain how the equipment works and also give you extra tips for effective treatment! The equipment is solid, it heats up the room to over 50 degrees celsius. At this moment, 2 days after the treatment the biting stopped.

K.K. in Calgary, Alberta

Very pleased with the service and professionalism provided. It proved very effective and helpful in taking care of my bed bug bug infestation. Would recommend to others without hesitation.

Steve & Lisa L in Calgary, Alberta

Looking online I found this method to be much easier for prep work as well as only requiring a single treatment and no pesticides. I was right! Using the Extherminate heat kit that You Kill Bed Bugs setup and showed me how operate, I was successful in killing the bed bugs and even found the “crunchy” dried out evidence of a bug free sleep. Priced right excellent service, pesticide free, and easy to use. I had a great experience.

Jon H in Calgary, Alberta

You Kill Bedbugs Ltd… I Jodie, tried this service. Although Steve is a very fair and nice man, this service didn’t work out for me. Steve will make sure you are happy though. I would encourage people who have smaller homes or condo to try out this service if you wish to DIY heat treat.

Jodie in Calgary, Alberta

I am writing a testimonial for my experience with your heat service. This summer my daughter returned from a day trip out in Kananaskis and had a couple of nights of consistent bed bug biting. I opted to be proactive and had a heat treatment done while we were away. My experience with You Kill Bedbugs Ltd. was very positive. our consultation was professional and thorough. I was also surprised and pleased to learn that the heat treatment kills mold as well. We have had some basement flooding in the past and mold has been a concern of mine for a few years. the house definitely is fresher and feels clean. A lot of dust and debris does get kicked up, nut after a good cleaning it feels better than ever. Also, no more bites. I would recommend this service without hesitation.

Anonymous in Calgary, Alberta

We reached out to You Kill bedbugs to help us deal with a bed bug issue we were having in our house. We used the heat/fan across the house in order to kill off the bed bugs and noticed that the heater had introduced a gap in between one of our hardwood floor panels in one room, had bent the vinyl blinds in another room and also that our laminate floor in one other room had lifted and became slightly warped. We contacted Steve with You Kill bedbugs to inform him of the issues we had run into and that having the heater directly off the floor prevented further issues with our floor. Steve came to our house to assess the damages and offered a 50% discount on the services provided. We accepted his offer without issue or complication.

Adam A in Calgary, Alberta (October 2012)

After finding bite marks of what we thought were from bed bugs, we contacted You Kill Bed Bugs inquiring about their services. They responded promptly answering all of our questions as well as providing insight into where the bugs may have come from and where in the house they were potentially living. They put us in contact with a bed bug sniffing dog to ensure bed bugs actually were in the home as to not treat unnecessarily. When bed bugs were discovered they were able to provide their services within the week. Documentation around the heat treatment was provided including preparation of the home. they arrived in the morning and worked around our schedule. We appreciated that Steve and Shaun were very discrete and didn’t arrive in a van with giant bed bugs on the side of it. They thoroughly inspected to ensure that we did not miss anything that would be damaged by the heat treatment. The heat treatment worked well and our bed bug concerns are now gone. We are no longer being bitten in the night. Follow up phone calls were made right after the treatment as well as a month later. We always felt well informed regarding what they were doing to and in our home. Thanks for the great service.

G and E in Edmonton

Thanks Steve. The process was easy and the service great. I was happy to avoid the use of chemicals. Lots of information was provided and all of my questions answered. I would definitely recommend this service to anybody.

Stacey in Calgary, Alberta

You Kill Bedbugs were great to work with. They answered all our questions, delivered and picked up the equipment on time. Steve even answered his cell phone on the weekend. Our place got very hot and free of bed bugs. I would use them again if we ever run into this problem again.

Lori Prokop in Calgary, Alberta

There’s little point in wasting words, so I’ll get right down to brass tax. As I did my research, I found out about the heat kit. Initially I was skeptical, but must say it really does work! Steve was very informative on how to operate the equipment and very responsive to all my inquiries. Thank you guys for bringing my bedbug nightmare to an end.

Tatiana in Calgary, Alberta

This was the most effective way of getting rid of the bugs from the other chemicals and bed bug sprays we used. We actually got to see the dead bed bugs and got to clear them out, so I think everybody in the house appreciated the method. What we liked the most about it was, there were no chemicals or any dangerous things used so we did not have to leave the house or anything while the process went. That was a good thing. Thanks a lot.

Anonymous in Edmonton, Alberta

We had an infestation of bed bugs in our apartment blocks and used Extherminate Safe Heat Kits in our building. Using the heating units we were able to bring the suite temperatures up to 130 degrees Fahrenheit in a couple of hours and the heaters are setup to kick off automatically at 130 degrees so you just set them up and let them go. We heated the apartments at the temperature for 3 hours, as we didn’t want to have to come back and do this again. The units heated the rooms as well as the walls to temperature. Thanks for the help in showing us how easy it is find and kill the little buggers.

Ty Oler, Palm Springs Investments in Lethbridge, Alberta

I was horrified when I discovered we had bed bugs but then I talked with Steve from You Kill Bedbugs and he reassured me their treatment would work and they were discreet! He was helpful and we are now bed bug free. I am so relieved and thankful.

D.S. in Calgary, Alberta

You Kill Bedbugs saved us! They were efficient, knowledgeable, and fast! We needed immediate action for our problem and were so relieved once the heaters started. All the advise with the carpet tape was so helpful and it was easy and chemical free. Than you so much.

Katie in Calgary, Alberta

I was pleased that You Kill bed bugs responded very quickly after my call to them. They were professional and knowledgeable about their job. Also they were friendly towards us and respectful of our home.

Michelle in Edmonton, Alberta

Bed bugs have been identified as a big concern in Calgary. We had suffered for a few months before using the services of You Kill Bedbugs. I was not aware of the different options and services. I like the service because the use of chemicals and pesticides are not a necessity. The use of their heat equipment was simple and very safe for the house environment. I will definitely recommend this service for the company. Thank you again for the effective result on the elimination of the bed bugs.

Karla in Calgary, Alberta

Hi Steve, thanks for your help… We are local landlords and had two properties next door to each other in a townhouse complex where we had an incident of bed bugs. I called Steve and he was most helpful in providing information on bed bugs and the service his company were able to provide. We used the one room heater system. Steve delivered the equipment and patiently went through the set up and use of the heater with my self and my tenant. We were able to heat the rooms to well above 50 degrees. My tenants have not had further bites and we are hopeful the we have eliminated our problem. We would not hesitate to call Steve again in the future. I thought the price was reasonable for the assurance that heat is a very effective method of clean up. Thanks Steve for your time and for your expertise! Have a good day Steve and hoping we do not have to see you again real soon! LOL

Anonymous in Airdrie, Alberta

Hey, just an email to say that as of yet we have not found any damages that what we talked about. Or bugs!!

Miranda in Calgary, Alberta

AFTER PURCHASING THE BED BUG MACHINE IN 2014 WE HAVE APPROX 1262 HRS ON THE MACHINE. WE HAVE DONE A TOTAL OF 40 TREATMENTS ON INDIVIDUAL ROOMS WITH THE MACHINE. TO DATE I AM ESTIMATING THAT IT HAS SAVED OUR AGENCY ABOUT $10,000 IN EXTERMINATOR FEES. WE HAVE GREATLY BENEFITED FROM HAVING THE MACHINE, AND MANY OTHER AGENCIES IN THE COMMUNITY INQUIRED AS TO HOW WE KEEP ON TOP OF THE BED BUG SITUATION. AND WE HIGHLY RECOMMEND THAT THEY GET IN TOUCH WITH YOU TO GET A MACHINE FOR THEIR BUILDINGS. THANKS A LOT

Excellent fast and reliable service. Steve was great at explaining how the product works. Will recommend.

Imran N in Calgary, Alberta

Steve came out to treat the house I was living in which was infested with bed bugs. The team did a great job and heated the entire house thoroughly. I moved recently and rented the portable heater to treat my things(just in case). The We Kill Bed Bugs team are professional and friendly. They took the time to answer all of my questions and concerns. I would highly recommend this company for anyone else in a similar situation.

Helen in Calgary, Alberta

Steve was very professional, knowledgeable, accommodating, and pleasant to work with. Set up of their heat system was a snap and did the job! I would recommend We Kill Bed bugs.

Tyson in Calgary, Alberta

Steve, we appreciate your help in this trying situation. Now I can sit on my couch without being attacked by a bed bug.

Anonymous in Calgary, Alberta

The included thermometer gives you a lot of confidence that the treatment is effective. Being able to make sure that heat made it everywhere was a big help.

Bob in Calgary, Alberta

The heat method is more friendly than chemical use.

Caroline D in Edmonton, Alberta

I came to you dealing with bedbugs for the forth time in less than a year. On the previous occurrences I used chemical treatments to get rid of them. This made it difficult and expensive as my children and their pets as well as myself had to vacate our home. I hopped onto the internet to once again look for a solution to rid myself of this inferno bug, when I came across You Kill Bedbugs by using heat. I clicked onto the web page and began reading about how heat kills bed bugs and their eggs beyond 47 degrees Celsius. I called right away to book an appointment. With the use of a portable heater and fan I was able to heat each room in my home to around 50-60 degrees Celsius. I didn’t have to remove my children or their pets but rather avoid the rooms being treated. I feel more confident in the heat treatment then the chemical treatment and I can rest easier knowing that I may actually be rid of these persistent bugs once and for all.

Anonymous in Airdrie, Alberta

I am very pleased with the bed bug Heat treatment done by you kill bed bug company in my apartment unit. It has been more than 6 months and there are no bed bugs since when treatment is done. I had two chemical treatments done prior to this heat treatment with no luck. I highly recommend this treatment for anyone having bed bug issues. It is very effective, no preparation time and easy to use. Thanks

Kavita in Edmonton, Alberta

We used the bed bug heat treatment for the first time and after the first week there was improvement but not all bed bugs were eliminated. We used it the second week and now there are zero of the bed bugs that we see. We had a very bad infestation so maybe that is why. Steve is very accomodating in how he served us. He was flexible and easy to deal with when it came to our situation. Thank you

Anonymous in Calgary, Alberta

Hi, I used heat kit 3-4 months ago but bed bugs come back. I have still warranty that why I got heat kit again. I hope so this time bed bugs no come again. I like heat system. Hope so not come back again.

Anonymous in Edmonton, Alberta

These guys, You Kill Bedbugs, are hands down the best service available for killing bed bugs in Calgary. Their machines are very easy to use, and very light to move. The guy Steve is very friendly and explained us everything. I will recommend everyone to call you kill bed bugs if you have bedbugs problem as they are the best. Thanks a lot for your help!

Hasan in Calgary, Alberta

Happy new year Shaun. I just want to thank you again. I am doing my saturday cleaning and am reminded that ever since I have put up the carpet tape, i have not seen no signs of bed bugs. I am so relieved and so grateful for your advice. I got your name through the BBB and you deserve your high ranking. Thank you so much and I will be sure to recommend you any time I hear of anyone that needs an exterminator.

Susan in Edmonton, Alberta

What a relief to find something that is not chemical toxic. I handled the heating of my bedrooms by myself. This allowed me to work at my own pace. My contact Steve was polite and informative. I am very happy with everything.

Kathy in Calgary, Alberta